Cancellation & Refund Policy
We believe in transparency. This policy outlines the terms for cancellations and refunds to ensure clarity for all clients engaging with Digital Aura.
Cancellation Policy
Ongoing Projects & Services
Clients may cancel any ongoing service by providing a 30-day written notice in advance. Work completed up to the cancellation date will be billed accordingly.
Monthly Retainer Services
Retainer-based services (such as SEO, social media management, and ad campaign management) require a 30-day advance written notice before the next billing cycle begins.
Project-Based Work
If cancellation occurs before project commencement, partial refunds may be available after deducting administrative, planning, and resource allocation fees incurred.
Refund Policy
No Refunds on Delivered Work
Due to the nature of digital services, no refunds are issued for services that have already been started, worked upon, or delivered. This includes strategy documents, creative assets, campaign setups, and live deliverables.
Advance or Prepaid Projects
Partial refunds may be considered for projects not yet started with minimal resource allocation, subject to review and approval by the Digital Aura management team.
Refund Processing Time
Any applicable refund will be processed within 7–10 business days through the original payment method used at the time of transaction.
All cancellation requests must be submitted in writing to info@thedigitalaura.com. Verbal cancellations are not accepted. Last updated: May 2026.