At Digital Aura, we are dedicated to providing high-quality digital services including website design, SEO, social media, and advertising. Since our services are custom and time-bound, please review our cancellation and refund policy carefully:
Cancellation Policy:
- Ongoing Projects/Services:
Clients may cancel any ongoing service by providing a 30-day written notice in advance. This helps us wrap up any pending tasks and allocate resources efficiently. - Monthly Retainer Services:
Retainer-based services (like SEO, social media management, ad campaign management) require a 30-day advance notice for cancellation before the next billing cycle begins. - Project-Based Work (e.g., website design):
If a cancellation request is raised before project commencement, we may offer a partial refund after deducting administrative and planning charges.
Refund Policy:
- Due to the nature of digital services, no refunds are issued for services that have already been started, worked upon, or delivered.
- Advance or Prepaid Projects:
If the project has not been started and no significant resources have been allocated, partial refunds may be issued upon review. - Any applicable refund will be processed within 7–10 business days through the original payment method.
